This document is a contract. You are responsible for reading and understanding this document in full. Contact our Sales Manager should you have any questions pertaining to this document. No modification or addition to these Terms and Conditions is effective unless it is agreed in writing by CELEBRATIONS.
Definitions: Customer, you, and your refer to the person who signs these Terms and Conditions. They do not refer to anyone else, including third parties, event hosts, staff, or guests, or end users of a rental item. CELEBRATIONS, we, us, and our refer to Bench & Table Rents Inc. and its employees.
CCO (“customer counter order”) is the act of a customer coming to our warehouse to collect a rental item. Return is the act of a rental item being transferred back from the customer to CELEBRATIONS Location Rentals, typically on the return date. A return can be done through a customer return or a pick up. Customer return is the act of a customer coming our warehouse to return a rental item. Pick up is the act of CELEBRATIONS Location Rentals coming to the customer’s venue to retrieve a rental item.
A. Confirmed reservations require a non-refundable initial payment of 30% on all non-account orders and a signed copy of the Terms and Conditions. The remaining balance of the rental agreement must be paid 72 hours prior to delivery / CCO. If you do not meet this term, CELEBRATIONS reserves the right to cancel the order without refunding the initial payment.
B. The Customer accepts that transcription of verbal orders by telephone are subject to human error. It is solely the customer’s responsibility to verify that the contract is accurate and that it contains no data entry errors, at least 72 hours prior to delivery / CCO of the order. CELEBRATIONS picks and packs according to the contract and is not responsible for items that the customer assumes are being rented but are not in fact listed on the contract.
C. Availability – Customer acknowledges that the rental is subject to the availability of the Rented Materials and personnel for the Delivery Date, notwithstanding CELEBRATIONS’ acceptance of the Deposit for the Customer’s confirmed reservation. If any Rented Materials is unavailable for the Delivery Date (the “Unavailable Item”), CELEBRATIONS shall offer a reasonable substitute (also subject to availability for the Delivery Date) and the Customer shall have the option to accept the substitute or eliminate the Unavailable Item from the Rented Materials. If no reasonable substitute is available, CELEBRATIONS shall give notice to the Customer who agrees that the Unavailable Item shall be deemed to be removed from the Rented Materials, without any further obligation nor liability to CELEBRATIONS.
D. A valid credit card number is required and will remain on file for the duration of the rental agreement. You authorize us to apply any rental charge or additional charge to this credit card. Depending on your preferred method of payment, a pre-authorization might be taken on this credit card. Administrative charges may apply if this credit card is declined, or if there is a chargeback. The credit card number is held for security until all items are returned in proper condition post event. The authorized reserve amount of the security deposit will be determined based on value of the order.
E. The Customer who has been given terms for payment acknowledges that all discounts are pending payment date and that discounts may be lost for late payment as indicated on the final page of your invoice.
F. The Customer acknowledges that the Rental Charge is calculated effective from the Start Date (“Shipping dates”) and not from the actual date of use by the Customer (“Event Dates”).
G. You must immediately notify CELEBRATIONS if any of your contact information (e.g. your address, email, or phone number) has been changed or is not entirely up-to-date.
A. Orders cancelled with less than 72 hours’ notice prior to delivery / CCO are subject to a 100% cancellation charge. We will not issue refunds for rental items not utilized or ordered in excess.
B. All modifications to the existing contracts must be made prior to 72 hours prior to delivery / CCO. Cancellations or modifications of labour on a specific job with less than 72 hours’ notice prior to delivery / CCO are subject to an additional charge.
C. A custom order is an order that includes at least 1 item that is not currently in our regular inventory. Once a custom order has been confirmed, the transaction is final. Thereafter, any modifications, additions, removals, or cancellations to the order are subject to a 100% cancellation charge.
D. The Customer acknowledges that there are no refunds or other adjustments to the Rental Charge for any Rented Materials that are picked-up and/or returned unused.
3. Delivery and Pick Up of Rental Items
A. Customer must give a delivery reservation notice to CELEBRATIONS of not less than four (3) Business Days before the Delivery Date. For all orders that require specific item delivery schedules or multiple orders distribution for the same Event Site, the Customer’s reservation must be accompanied by the Customer’s completed and signed Logistics Form.
B. For all orders that require installation and placement of the Rented Materials at the Event Site, the Customer’s delivery reservation notice must be accompanied by a completed and signed Logistics Form together with a detailed floor plan that is accepted by CELEBRATIONS Failing receipt of the required notice, floor plans, schedules, distribution info, and/or the CELEBRATIONS Logistics Form from the Customer within the stipulated delay, CELEBRATIONS reserves the right to refuse distribution, installation / placement and/or delivery to on site requested areas.
C. All deliveries and pick-ups occur during our regular hours within a 4 hour window during the following time span: Monday to Sunday from 8:00-16:00. They will not occur on Saturday & Sunday from January to April. You may request a shorter time window (e.g. a 1 hour window) or a specific time delivery for an additional charge. We can also provide delivery or pick up of orders on holidays, or outside of regular business hours, for an additional charge.
D. No liability will be attached to CELEBRATIONS for any delay or failure to deliver or pick up due to circumstances that are unforeseen and/or outside of its control (e.g. traffic, weather).
E. All deliveries and pick-ups must be made in an area readily accessible to trucks. Additional charges will apply for long carries, stairs, elevator deliveries, any other obstacles which incur extra time/labour and repeated delivery or pick up attempts. Waiting charges will apply for any duration of time our staff are sitting idle at (or near) the venue without the ability to deliver or pick up the rental items. Waiting time begins after our staff have been waiting at the venue for more than 15 minutes. The Customer shall pay CELEBRATIONS for the additional labour in an amount equal to $45.00 per man-hour per hour of delay.
F. Upon delivery, you or the authorized representative of your team must be present to cross reference and examine the rental items for accuracy, condition, and quantity. The delivery form must be signed which confirms the above mentioned verification. If you cannot meet this term, our staff will leave the rental items in a predetermined area, and they will be deemed as accepted by the customer. Once you accept the rental items, you agree that the order was received in full and all rental items are in a proper functioning state. No discrepancies in item quantity will be accepted thereafter.
G. All rental items must be promptly returned on the return dates specified in your contract. At our discretion, we may charge you additional rental charges, on a daily rental basis, until all items and accessories are returned to us.
H. All rental items must be ready for pick up at their scheduled times. Unless otherwise contracted by CELEBRATIONS, additional charges will be applied if not all the items have been taken down, placed into their original storage containers, packed, and stacked as they were received. Installation and take down are not included within the regular delivery charges, unless otherwise specified.
I. Upon pick up, you or another member of your team must be present to cross reference and examine the rental items for accuracy, condition, and quantity. If you do not meet this term, you agree to accept our counts and examinations at the time of pick up.
J. It is your responsibility to return all rental items to us, including all accessories, in the same condition that you received them (see 7b). Accessories that are not the property of CELEBRATIONS cannot be returned in order to “replace” our own accessories. A cleaning charge may apply if an item or accessory is returned in a significantly unclean state.
K. If you find missing items after the scheduled pick up time, you are responsible for returning them to the warehouse in a timely manner. Replacement charges for missing items may be refunded if missing items are returned via customer return within 3 days of the item’s return date. For an additional charge, we may also revisit your venue to pick up the missing items.
4. Additional Rented Items and Services
The Customer’s request to add items to the Rented Materials after the initial delivery may be accepted by CELEBRATIONS at its sole discretion and subject to availability and labour required to modify the Customer’s original order. The Customer shall pay for all additional items accepted by CELEBRATIONS in accordance with this Contract. The Rental Charge, Service Charges, the Deposit and the Security Deposit shall be increased accordingly for these additional items and services.
5. Care and Use of Rental Items
A. Rental items remain the responsibility of the customer from the time of the delivery / CCO until the time they are returned to CELEBRATIONS. Nevertheless, the title of the rental items shall, at all times, remain the property of CELEBRATIONS.
B. The customer assumes all risk and liability of damage, injury, illness, or any other form of harm including consequential damage, resulting from the delivery, transportation, installation, removal, usage, or storage of a rental item, regardless of fault. This includes, but is not limited to, damages to the venue, driveways, flooring, and/or the customer’s own goods. Prior to each of these activities, the customer must obtain at their expense all necessary permits, licenses, consent, and insurances.
C. Rental items are to be used for their intended purposes only. You may not use the same items for more than one event and/or location. You may not sublease any items to any other person or third party.
D. Rental items must always be used, located, and stored in an area that is protected from loss or damage due to any reason listed in 7b. If any rental item is lost or damaged, you must report this immediately to us and replacement charges will apply. Please follow these guidelines to avoid additional charges:
-Linens: Shake linens free of debris, food, etc. Do not place linens in garbage bags that could be mistaken for trash. Utilize the clear bags that we can provide.
-Glassware: Empty glasses of all liquids and return in their original boxes with their stems up.
-Silverware: Separate cutlery as they were received: dinner forks, dinner knives etc.
-Dishes: Remove food, wipe plates clear of food, and place in respective crates. Do not over pack the containers, cartons, and or boxes supplied for all of the above.
6. Equipment Failure
A. In the event that a piece of our equipment malfunctions, it is the client’s responsibility to contact us at 514.738.4755, successfully and immediately. During our opening hours, a sales consultant will assist you. Otherwise, listen to the message; you will be directed to our emergency phone line. Call this number to speak to an after-hours technician, available every day from 6:00 AM to 11:00 PM. If necessary, leave a voicemail message and be ready to receive a response within an hour.
B. At our discretion, we may replace inoperable equipment during working hours free of charge. However, if a technician is dispatched, and we deem the equipment to be functional and the inability to operate it to be the user’s fault, additional charges may apply.
C. In the event that we deem a piece of equipment to be in an unsafe or hazardous condition, we reserve the right to immediately take possession of it and to remove it from the venue. 6.
7. Damage Waiver (9.75% of Rental Items)
A. CELEBRATIONS’s damage waiver is mandatory to all of our customers; it is automatically added to your rental contract. The damage waiver covers you exclusively in the case of accidental damage or breakage. In order to be eligible for protection coverage, you must return damaged items (or all pieces of a broken item) by the return date. Replacement charges may be refunded provided the Customer returns the missing items within ten (10) business days of the Return Date.
B. The damage waiver is not an insurance policy. It does not waive you of liability for loss or damage caused by misuse, abuse, shortages, neglect, vandalism, theft, or improper handling by you, or by any third party, including transportation or courier services, or the elements. In such circumstances, and regardless of fault, the customer will be required to pay all replacement charges, including labour costs, to replace and/or repair the items. Replacement charges are determined by CELEBRATIONS.
A. If the Customer fails to respect any obligation in this Contract, CELEBRATIONS shall be entitled, without prejudice to any and all other rights and recourses, to terminate the Contract, obtain payment of all amounts owed by the Customer, and obtain specific performance by the Customer, including entry in the Event Site to retake possession of the Rented Materials. The Customer shall be liable for the payment of all related costs and expenses incurred by CELEBRATIONS to enforce its rights hereunder, including the recovery of all reasonable legal and professional fees. All amounts owed by the Customer shall bear interest at the annual rate of twelve percent (12%) until full payment is received by CELEBRATIONS.
Please sign the Terms and Conditions. Scan them and email them to your respective sales consultant (their email address is listed in the quote / contract), or fax them to 514.738.4750
I have read and understood the Terms and Conditions, and upon submitting this information, I agree to the terms defined therein which I have signed fully and voluntarily.