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CELEBRATIONS PARTY RENTALS
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Service Expertise
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Call Monday to Friday
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Office: (514) 738-4755
CELEBRATIONS Party Rentals - Terms & Conditions
   
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BOOKING YOUR DATE, CLIENT REPONSIBILITY & CANCELLATION POLICY

Rentals are subject to the availability of equipment and manpower. When CELEBRATIONS accepts your deposit confirmed reservation, CELEBRATIONS agrees to reserve all items listed in original rental contract and commit these resources to your event. Confirmed reservations require a non-refundable 30% down payment at the time of booking on all non-account orders together with a signed and dated copy of these terms & conditions. The remaining balance of the rental agreement must be paid 7 days prior to delivery. If this obligation is not met, CELEBRATIONS reserves the right to cancel the order without refunding the initial 30% down payment. A "valid" credit card number which is authorized or cash deposit is held for security until the items are returned in full. The authorized reserve amount of the security deposit will be determined based on value of order. Proof of I.D. in the form of a valid driver's license is also required upon any counter pick-ups.

A 50% cancellation charge (less non-refundable 30% down payment) applies to reservations cancelled less than 2 week's prior to the delivery or customer pick-up. Orders cancelled with less than 72 hours notice prior to the delivery or customer pick-up date are subject to a 100% cancellation charge. A 100% cancellation charge also applies for any orders which have been staged (which means that the truck has been loaded or the order has been prepared), or cancelled on delivery at the customer's site regardless of equipment delivered. Orders adjusted or modified with less than 48 working hours notice prior to the delivery or customer pick-up date are subject to a $35.00 adjustment fee. Some exceptions apply pending labor involved to adjust order. Refunds are not issued for rental items returned unused.

It is your responsibility to check your invoice prior to delivery to make sure that any human error in order entry is corrected. We will pack and deliver the items listed on your invoice. CELEBRATIONS is not responsible for items assumed to be rented which are not on the order.

DELIVERY AND RECIEPT OF YOUR EQUIPMENT
CELEBRATIONS will make its best effort to deliver at requested delivery times, however delivery schedules are not guaranteed in the event of traffic, weather, fortuitous events and other circumstances beyond the control of the driver. We recommend that deliveries be scheduled one day before the event to reduce the risk that the time of delivery would affect the success of your event.
Upon delivery, we recommend that you have someone is present to verify that everything has been delivered. We can only accept quantity or discrepancies to your order prior to the event. If you do not arrange to have someone on site at the time of delivery, our driver will leave your rental items at a predetermined location. In this case, you agree to accept the order as complete and all delivered equipment in good working order as per your confirmed order. Client also assumes all risk and liability of damage or injury during installation of rental items. This includes to damage to hardwood, tile, stone flooring, patios, tennis courts driveways or walkways. Deliveries are made to an area readily accessible to our trucks. Extras charges may apply for long carries, stair or elevator deliveries, repeated delivery or pick-up attempts.

CARE OF RENTAL ITEMS
Equipment remains the responsibility of the customer from the time of delivery/customer pick-up to the time of its return. Title of the rental items shall, at all times, remain the property of CELEBRATIONS. Items are to be used for their intended purposes with normal wear and protected from damage due to neglect, abuse or misuse.

STORAGE: Store all equipment in an area protected from theft, vandalism or weather.
LINENS: Shake linen free of debris, food, etc... Do not place linen in trash bags that could be mistaken for garbage.
GLASSWARE: Empty glasses of all liquids and return in their original boxes PLACED WITH STEMS UP.
SILVERWARE:
Oils and acids can cause damage to silverware such as silver trays, etc... Please rinse these items.
DISHES: Scrape or wipe plates clear of all food and place in the shipping crates as received.

DAMAGED EQUIPMENT AND DAMAGE PROTECTION PLAN
CELEBRATIONS Damage Protection Plan (DPP) is exclusively a damage or breakage waiver; it is not insurance and does not cover loss or theft. DPP is a protection charge which automatically will be added per contract to all rental items. As this is a damage protection, it will not cover the cost of lost or stolen items and replacement charges may be refunded if missing items are returned within 15 days. For this reason, the customer may have to return damaged items to be eligible for any protection coverage. Loss or damage which occurs due to improper handling by transportation, courrier or related companies is also not covered by DPP.

What damage waiver is NOT
Damage waiver does not waive your liability for loss caused by neglect, abuse, vandalism, theft, mysterious or unexplained disappearance or shortages of rented items.

Circumstances NOT covered by the damage waiver
Linens stored in a manner that will cause mildew (any enclosed container/bag/box will cause linen to mildew in a very short time frame).
Overloading or exceeding the rated capacity of equipment.
Use of electric current provided by other than an electric utility .
Operation/use of equipement in a manner different from its intended purpose.

EQUIPMENT RETURN AND MISSING ITEMS
All rental items must be ready for pick-up at scheduled times and placed into their original storage containers. If you do not have someone on-site at time of pick-up, you agree to accept CELEBRATIONS counts at the time of pick-up. It is common to have missing equipment at an event due to the number of people handling the equipment, including your guests, caterer, site personnel, cleaning crews and other people working the event. Often, equipment is unattended overnight. For your own satisfaction, it is best for you to count-in the equipment with our driver at pick-up so that you can verify any missing equipment at that time. If missing items are found after our scheduled pick-up, you are responsible for returning those items to our warehouse in a timely manner to avoid additional rental charges. We can return to your location and pick-up them up for an additional charge.

EQUIPMENT FAILURE

All equipment is tested before leaving the warehouse. That said, in transit, certain items may shift and cause operational difficulty (as with ovens). Before asking for a replacement item, troubleshoot your set-up. Commercial equipment draws a significant amount of electricity and certain items need a dedicated 15A line. Failure of electrical equipment is often due to inadequate power supply or sharing circuits that cause the power breaker to trip. Shield any equipment operating with propane from wind as wind can affect the operation of the pilot and burners. Extension cords are not recommended for coffee urns and concession equipment. All propane hoses should not be "pinched" or attached too far from ovens.
Replacement of inoperable equipment during working hours is free of charge. However, if asked to make a site visit and we find the equipment to be operating, service charges may apply.

Please contact CELEBRATIONS at (514) 738-4755 for any additional questions, concerns or to reach emergency after-hours assistance.

We appreciate your time and attention in these matters and look forward to providing you with superior quality merchandise and service for your special event.

Thank you for your Business!

I have read the terms and conditions and upon submitting this information, agree to the terms defined therein.

Please Sign the Terms & Conditions and fax to (514) 738-4750 or scan an email to terms@celebrationsgroup.com

Print version
 
 
Rev. 2011.09.16
 

 

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