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CELEBRATIONS
- PARTY & SPECIAL EVENT SPECIALISTS - F.A.Q.
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What
are your showroom hours?
CELEBRATIONS is open for appointment from 9am to 4pm Monday
throught Friday.
What are your hours of delivery?
Regular delivery and pick-up hours are from 8am to 4pm Monday
throught Friday and Saturday from 8am to 12pm. We can deliver
and pick-up outside of business hour for an additional fee.
Please call to get pricing.
Do your crew set-up the equipment?
CELEBRATIONS can set-up and take down all heavy equipment (tables,
chairs, cooking equipment, furniture, lighting, etc...) for
an additional charge. Please call for specific information.
What should we do with dishware and glassware before we return
it?
Please scrape food from plates, empty glasses and place (stems
up) into the crates and boxes in which they were delivered.
What is difference between Rental Fees & Rental Period?
Rental fees are for time out, whether used or not, so
please make your selections carefully. Prices are normally quoted
for a one day rental.
The Rental Period is basically for 3 days. The Equipment
will be delivered a day before the event and picked up the following
business day. If you need the merchandise for a longer period,
please contact our office at (514) 738-4755 and make the necessary
arrangements.
Delivery Information
A minimum order is required to qualify for delivery. Delivery
rates are based on door to door service and assume there is
easy access for wheeled carts. Please inform us when ordering
if there are stairs, slopes or any other impediments to access.
Prices DO NOT include set-up and breakdown of equipment or deliveries
which are above or below street level. If there services are
required, please make arrangements in advance. Additional charges
will be incurred based on the logistics of the event or time
of delivery or pick-up. Our delivery personnel are instructed
to stack items in a mutually convenient location. At pick-up,
all rentals should be neatly stacked with tables and chairs
properly disassembled.
Client Responsibility Upon Acceptance
Containers are provided for china, silver, utensils and small
goods to ensure you receive your rental items undamaged, sanitized
and ready to use. We count our equipment/packaging 3 times during
the packing delivery process, but it is the customer's responsibility
to verify the order when it is delivered. Once the invoice is
signed, the customer accepts the order as is. Please notify
us as soon as possible if there are any discrepancies or malfunctions
so that we will be able to resolve the problem before the event
starts. If the customer doesn't call us, we are not able to
resolve any problems that may occur and no credit will be considered.
Responsibility of the equipment remains with the client from
the time of delivery until the time of return. Please be certain
equipment is secured when not in use and protected from the
weather. A valid credit card is required as security for any
irregular damage or missing equipment. Please see
our damage waiver
section for additional information.
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